Since Enchanted Hammock sells perishable or living items, we follow transparent practices like other plant shops:

• No returns or refunds accepted on plants, seeds, or live items.
  
• We offer refunds or replacements only if items arrive damaged, diseased, or otherwise unhealthy.
  

Claim & Replacement Procedure

• Contact us within 5 days of delivery with photos of the plant and packaging.
  
• We'll review your claim and offer a replacement shipment if inventory allows, or issue a partial or full refund if we can’t satisfy a healthy replacement.
  

Exclusions

• Not eligible: plants that have outgrown or rejected from weather stress more than 5 days post-delivery.
  
• Custom or special‑order items (like rare varieties) are non‑refundable/exchangeable.
  

Cancellations

• If you cancel an order before it ships, we’ll issue a full refund.
  
• Cancellations after shipping are subject to policy above.